Information We Collect
When you contact us, we collect the details you give us directly. That includes your name, phone number, email address, service address, and a description of the water damage or plumbing issue you're dealing with.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device information, the pages you view, and how long you stay on them. We use cookies and similar tools to gather this data.
How We Use Information
We use your contact information to respond to your request, schedule a visit, send you updates about your service, and follow up after the work is done. If you call us about a leak, we use your address to send a technician to the right place.
We also use website data to understand how people find us and which pages are helpful. That helps us improve our site and our service. We may send you occasional reminders or maintenance tips if you've asked us to.
Cookies and Tracking
Our website uses cookies to remember your preferences and to keep the site running smoothly. Cookies are small files stored on your device that help us recognize you on return visits.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well. We don't use cookies to collect sensitive information like payment details.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors use our site. These tools collect anonymous data such as page views, traffic sources, and time on site. They don't identify you personally.
We may also use third-party services for scheduling, invoicing, or customer communications. These providers only access the information they need to perform their tasks, and they're required to protect it.
Data Sharing and Disclosure
We don't sell your personal information. We share it only when necessary to run our business or comply with the law.
We may share your information with trusted service providers who help us with scheduling, payment processing, or website analytics. We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.
Data Retention
We keep your information for as long as we need it to provide services, meet legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you've asked us to stop contacting you, we'll keep a record of that request so we don't reach out again.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it.
No method of transmission over the internet is completely secure, but we work hard to safeguard your data and review our practices regularly.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete it, or to stop using it for certain purposes.
To make a request, contact us using the details below. We'll respond within a reasonable timeframe and may ask you to verify your identity first.
Children's Privacy
Our services are meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new version on this page and update the effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your data, please reach out to us. We're here to help.